Not honoring a confirmed PMB, or Cronic

<p>I've got confirmation of certain services will be covered based on a PMB emailed to me at the beging of the year, as well as a cronic medication confirmation. Neither of which has been covered, I have tried contacting you via the website. My service provides have been in contact changing codes as required but nothing has worked. I'm am now out of pocket for over R10,000 that should have been covered under these policies and my savings has been depleated when it shound't have. This is appauling!</p>