Not Happy with Discovery Health Service

For the past 2 weeks or longer I have been trying to get info on my Classic Smart Plan as well as PHF and all I get is references numbers stating I'll get a call back within 2 working days and I have spent 45 minutes on the cell phone to Discovery trying to get help and was put on hold after sending the consultant screen shoots via email of that I am trying to find out with on offer to call me back as she need to ask for advice by this time I had run out of airtime. Yesterday being the 26.01.2026 I got a call from a consultant and told her I was in a shopping centre and could she call me back in the afternoon. Well I am still waiting for her call as well. Is this truly the way Discovery Health treat all their client but are quick to take there debit order monthly