Not happy.

I have been trying to apply for a new membership. On attempting to track the process via the USSD, I receive a message saying there is no application under that Ref. Called and emailed multiple times only to eventually be told that I can't upgrade an existing membership until January. Thing is, I'm not upgrading, the option I chose is actually a downgrade from where I currently am. From the conversation with the consultant, it sounds like whoever works the applications messed up. Now waiting for an investigation into what went wrong, which doesn't take a genius to figure out... As of Friday I will be without cover never mind the processes I have to go through after eventually switching.