BL
Bernadette L

1 reviews | Active since May 2016

13 May 2016, 11:01

NOT HAPPY AT ALL

normally Dicovery is quite good with paying my claims (even if it is only a portion thereof), but this time (the second time with in a year) i have ad to follow up more times that i would think necessary i submitted a claim on 5.5.2016 before 8am, followed up on the 9th, then again on the 10th again on the 12th and everytime i get told wait 2-3 working days. i dont sit around all day waiting to follow up on claims that i have submitted, i work for a living and if the employees at discovery arent worried about money owed to them i am as i am dependant on that money, we dont all have 700 to flash around every month. needless to say i got a call a few minutes again to say wait till next week wednesday and if you dont have your money follow up again. when will this stop. and why does my claim not get prioritized????????????????????

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Replies (1)
Discovery Health
Discovery Health's reply13 May 2016, 14:34
Official
Hi bloretz2808 We saw your comment and understand your frustration. We can confirm that you were contacted and your query addressed. This account could not be processed as there details missing on it, required to process your claim. We have requested this from your healthcare professional and will provide feedback to you directly once available. Regards Norman