Not Happy

Discovery debited my account for two amounts although I have paid the money that I owed. The outstanding amount on my medical aid was paid manually on the 27th January 2016. Shane Stanley failed to inform me that I should rather wait for Discovery to double debit rather than doing a manual payment. he even confirmed with me where the proof of payment should be emailed and gave me their reference number for payment Although I paid the previous amount and send proof of payment they still went ahead and debit two amounts and subsequently the transaction failed because I only budgeted for one amount. I have been charged R100.00 for unpaid debit and I demand it back as it is not my fault that Shane as an employee of Discovery, who knows the policy of their company better than I do, failed to inform accordingly. The guy I spoke to this told his team leader said they will never refund me the R100.00 cause I failed to make the first payment on time, but I was never given a time frame, I didn't know how much time I have. Hope the manager of the billing/account department will do an honourable thing and pay my R100.00 back. Thank you.