1 reviews | Active since Jul 2016
Not getting refund
<p>I submitted my claim for cash paid upfront to my doctor, of which i am to be refunded for, Discovery took off my MSA which i now have R0 because of something that happened in 2013, My issue is that I was never notified once of this amount owed to them, I was told by a consultant that it was posted to me? I never received it, there is no proof it was even posted? Why post it if my email works perfectly fine, its been the same for the last 11 years that i have been with Discovery? I pay my medical Aid every month, there was MSA all along, but now they deduct,</p> <p>I want my full refund done, I was not advised of an oustanding amount from 2013, which is 3 years ago, I want this sorted out NOW!</p> <p>I have NEVER missed a month in 11 years of being Discovery health,</p>
I would like to add that i was put on hold by Xolisa for over 15min, then the call was picked up and then dropped!
I would like to add that i was put on hold by Xolisa for over 15min, then the call was picked up and then dropped!
Dear Terri1982
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Terri1982
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Hi Terri1982
We have been in touch with you to answer your comments. Please contact us if you have any other queries.
Regards
Anil
Hi Terri1982
We have been in touch with you to answer your comments. Please contact us if you have any other queries.
Regards
Anil
Good day Anil, you have not finalised my query! I am awaiting feedback as to where in your policy documents it states that monies will be deducted off my MSA for an amount that is outstanding 3 years ago,
Your last email to me was on the 21st July, after i had asked you 2 days prior where it states or where I was notified that you would be deducting from my MSA (Of which i had enough of over the past three years) for an invoice that i sent to you for a refund, i want to see and know,
Where in your Service Charter / Policy documents does it state that specific clause?
You told me on the 21st July that you would provide me with feedback before the close of business on that day!
Good day Anil, you have not finalised my query! I am awaiting feedback as to where in your policy documents it states that monies will be deducted off my MSA for an amount that is outstanding 3 years ago,
Your last email to me was on the 21st July, after i had asked you 2 days prior where it states or where I was notified that you would be deducting from my MSA (Of which i had enough of over the past three years) for an invoice that i sent to you for a refund, i want to see and know,
Where in your Service Charter / Policy documents does it state that specific clause?
You told me on the 21st July that you would provide me with feedback before the close of business on that day!