SM
Sanele M

1 reviews | Active since Oct 2016

12 Feb 2020, 06:46

Not getting points for HealthyFood

I an so frustrated with Vitality. I am not getting my points for HealthyFood. In fact, my app does not even pick it up when I purchase items deemed healthy. Both my Woolies and Pick n Pay cards are connected and my Discovery app confirms this. The app has only picked up 2 healthy items in the month of February and only 4 in the month of January.l 2020. Which Is completely INACCURATE!!!!!!! I spent a lot on fruits, vegetables, whole grain items and fish yet this stupid discovery app tells me I did not meet my goal for HealthyFood. This is **************** from discovery as I am missing out on points and its clear I will not get the cashback on those items as discovery promised!! Can this get fixed ASAP cos it's really frustrating!!!

0
Replies (2)
Discovery Health
Discovery Health's reply12 Feb 2020, 09:55
Official
Dear Sanele

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply13 Feb 2020, 15:44
Official
Dear Sanele

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team