Not following up and gets down to extra deduction!

To whom it may concern: <br> <br> I am very unhappy with the way i was assisted with the withdrawal of my medicalaid.<br> <br> 1. <br> I phoned and cancelled my withdrawal from my medicalaid. A lady help me with the name \Chagedi"and said she had it under control. A week after my phone call I phoned again just to confirm. A guy with the name Nick help me and said that these no sign of that withdrawal. He then assisted me by telling me that he will speak to the lady that helped me first and he will sort it. <br> <br> I requested a letter stating that I am off the medicalaid from 28/02. The lady did inform me that my LAST payment will be deducted on the 1/03 which was fine by me. <br> <br> I am very unhappy and dissatisfied with the service I received from the Discovery team. I am a student and didn't budget for this payment. As it is not even my fault now my bank is in arrears due to the mistake on the system?? <br> <br> This is unacceptable from a company like Discovery! <br> <br> Miss M.van Wyk<br> <br> """