Not following instructions

2 months ago I called in and requested to change my primary doctor, I received an email that the request was actioned. Today I go to a Dr and I was told the request was not updated. I requested to speak to a consultant whom also confirmed that it was not done and disregard the email I received confirming that my primary doctor’s detail were successful updated even after we have provided him with the email reference.

I need not the claim to be logged on my out of network GP. I updated my primary doctor on the 30th July 2022 and was effective as of 1st August 2022.