not doing their work properly

I called in last year to request a change of network doctor then the guy who was on the line took both network doctors off and my primary doctor had to use my out of network doctor visit because some person was to *********** to do the work properly.<br> Now when i called discovery almost a year later they still didnt resolve the issue and i was told il have to wait 3 days to hear the outcome.<br> What a waste of time,money and energy. Medical aid is just a waste