JE
Johan E

1 reviews | Active since Mar 2017

12 Mar 2017, 13:12

Not covering child birth after paying 10 years of installments

<p>I have been a member of discovery health for the past 10years or so. Probably paying them in excess of hundreds of thousands of rands. I had planned to have a child in 2017 with my partner so added her to my medical aid as a benificiary as a dependant. I was told to wait untill jan 2017 to do this as we needed to change options within the same scheme. We started all the paperwork in december for cover to begin from Jan 01. On the 15th of jan we recieve the good news that my partner is pregnant at that point notify discovery of this and they began blocking all benifit for my wife.</p> <p> </p> <p>We have had to s**** by each month facing medical expenses entirely unecpected to us. This does not only prejudice myself as a member that has paid faithfully for the last 10 years and has never claimed not once. it also prejudices my wife who as a result has to endure the stress of facing a complicated birth due to her thyroid without any benifit whatsoever. She is facing life and death while discovery sits there smilling.</p> <p> </p> <p>Even worse I've spoken to other people who have told me they joined when they where 36 weeks pregnant and discovery covered everything. So not only do I feel ********** also I feel unconsitutionally prejudiced to a company that picks and chooses to do what they wish hidding behind their high walls while people die.</p> <p> </p> <p>People also tell me its bad business for them to cover pregnancy as people use the cover then cancel. I also say its bad bussiness that after being a member for 10 years and not claiming they throw a technicallity and waiting periods and this and that to get out of paying anything. But they do this to who they choose to and not all people while playing gods from thier ivory tower.</p> <p> </p> <p>I want to move medical schemes however I feel I am entitle to all the money I have paid them over the last 10 years as they have completely failed to do what I have been paying them for. If I cannot get that they should at least give that money to some other medical aid that will not be such ****** bags.</p>

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Replies (2)
Discovery Health
Discovery Health's reply13 Mar 2017, 11:49
Official

Dear johantheman

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Mar 2017, 11:58
Official

Dear johantheman

We sent you an email. Please check your inbox.

Regards
Discovery Health Servicing Team