NOT COVERING A DRS APPOINTMENT EVEN WITH BENEFITS AVAILABLE!

I am very disappointed with you DISCOVERY! I have still not had final answers. So, with my plan - once savings are depleted, my spouse and I still get additional Drs visits up to 6 per year.

In August, it was our follow up appointment with our Dr. We called to make an appointment, however due to COVID, the Dr was doing telephonic calls.

I was sent a statement to show that this nor my script was covered by you, not a cent and I had to pay this. My question is, I pay so much to you each month as it is then on top of this I had to pay more.

I really want you to look at that claim and look at refunding me money. We have Drs visits and you would think Discovery would prefer us avoiding covid and doing tele calls where we can.

Please can you get back to me soonest about this!