Not again!!!

<p>It's simply shocking that I have to come on here and complain for like the 5th time regarding the Same issue!!!! Last year, my mum had chronic blood tests done at Lancet for rheumatoid arthritis. Discovery refused to pay the costs for these tests even though they are legally obliged to pay for blood tests for chronic illnesses. After a good few months of me complaining, my parents continously calling Discovery and receiving threats from Lancet, Discovery eventually paid! We thought this was a once off bad experience but this year my mum finds herself in the same position again!!!!! In July chronic blood tests were done by Lancet. my mums doctor even sent a letter to Discovery stating that the blood tests were required for rheumatoid arthritis but still Discovery refuses to pay!!! This is just Pathetic customer service and we are sick and tired of the don't care attitude that Discovery has towards paying customers. This is not even legal in terms of the Consumer Protection act. Can we please get this matter sorted out as a matter of urgency.</p>