mB
mervyn B

1 reviews | Active since Nov 2014

02 May 2024, 14:18

Not able to resolve my query !

Dear Discovery

I am very dissatisfied with your service. I reinstated my plan on the 25 April, and paid an amount of R8332.60 on Discovery plat form. Presently this screen shows 1 2 3 steps, the one is marked with a correct sign. I have given Discovery a bank statement as aswell, unfortunately I cannot sent a proof of payment because the payment was done on thé Discovery platform.. I can supply the following details.

Date of payment: 25 April 2024 Amount: R8332.60 *** - ***

The amount was paid was the actual clawback fee The instalment is for Coastal Delta Saver ( April and May months) Please urgently sort this out and allocate the money to my membership fee and refund the rest !!!

Thanking you in advance M. BEROWSKY

0
Replies (3)
Discovery Health
Discovery Health's reply03 May 2024, 06:37
Official
Dear Mervyn B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
mB
mervyn B's update03 May 2024, 10:55
Reviewer Update
Please call me on my ***
Mervyn Berowsky
***
Discovery Health
Discovery Health's reply06 May 2024, 11:03
Official
Dear Mervyn B

We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team