BW
Brett W

1 reviews | Active since Nov 2017

10 May 2019, 13:30

Non-stop spamming - and dishonest staff.

I have repeatedly, literaly for years now requested Discovery to stop spamming me.

This year March - ref ********** 512 - I requested it stop. The response was that was the last message, but it continued.

Again now last week, I submitted a complaint via your website, ref ********** 230 - I was called and told it was stop - I repeatedly stated I'd been told that, and wanted more assurance - the consultant went off to investigate, only to call back on Monday this week, giving me his word that this was the last of it, which I accepted, bit didn't believe.

As soon as Thursday, four days later - the spam arrives again.

How do I get you to stop?!!?!?! Why do you systems not work? Why even have unsubscribe links on your emails? I've now started reporting your emails as spam - if I miss direct communication (not spam) , I take it it'll be my fault?

Do I need to open a case at my local police station with regards to your violation of the ECT ACT?

Do I need to log a complaint with the consumer commision with the CPA?

How do I get it to stop? Do I cancel with Discovery (trust me - if it wasn't for my wife - I would have done so years ago - your continued incompetence in all aspects is astonishing)

0
Replies (3)
Discovery Health
Discovery Health's reply10 May 2019, 13:46
Official
Dear brett-ward

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply14 May 2019, 10:57
Official
Dear brett-ward

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team 
BW
Brett W's update14 May 2019, 11:18
Reviewer Update
No - you have not answered any of my comments. In fact, you have not answered a single thing. All Ii've gotten is the same I've had every single time. "You have now been unsubscribed from all communication", and that you'll also investigate further. Please go read up on the reference numbers given, that is exactly what was said previously.