NON-SERVICE

I have a problem with the way discovery medical aid services are treating us as customers, what happened to the customer being king or in my case queen. I called to find out if I have any maternity benefits and was told that I do. I was advised to visit the doctor using either money from my pocket which will be refunded or I must use my medical savings and they will be refunded once the maternity benefit has been activated. So I went to the doctor and money was deducted from my medical savings. The doctor gave me a prescription and when I went to buy the medication I was told that my medical has no funds. I then paid cash and called the medical aid explaining what happened I was told that I was supposed to activate the benefit before I went to the doctor. I explained that I was advised by their consultant then they told me that they will listen to the call (as calls are recorded) and return to me. I continued to follow up with no help. When these companies are taking your money they do not make any mistakes but them they are supposed to give you service they do not care. I requested the recordings to be sent to me, but they told me that they cant give them to me. Aren’t calls made for both parties protection? To add salt to injury I spoke to a manager who also doesn’t care. Not sure where else to complain.