Non response / Bad service

I am epileptic, I have submitted 3x chronic requests for an increase in quota as I seem to spend my life paying for medication despite being on Discovery Comprehensive which I pay R3000 per month for and get practically no benefits! <br> <br> The first application was sent through late last year and was ignored (despite the mail that Discovery send stating that they will get back to you in three days!), the second was sent through in the beginning of March 2016. No one responded to this either - again despite the e-mail with the reference number stating that they would respond within three days. <br> <br> I have also submitted my medical claims, over a month ago - received reference numbers for these. And yet they are still not reflecting on our statement. They were submitted in early March. We have had no correspondence as to why this money is not reflecting. <br> <br> We would appreciate some answers, so far we have not received any.