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Sean S

1 reviews | Active since Dec 2013

13 Oct 2015, 12:59

Non payment to hospital

I was admitted to to Bay view hospital in Mossel bay on the the 20/09/2015 for a peptic ulcer related to medication taken for pancreatitus. Only after I was discharged I was informed by the hospital that I owe them R18000 because discovery refuses to pay. I have repeatedly tried to contact them and they do not give me any information.<br> <br> I was admitted in March of the same year for pancreatitus and everything was paid in full. Why not now. The doctor admitted that the ulcer and pancreatitus was related.<br> <br> I was again admitted on the 10/10/2015 for a bleeding ulcer but was told yesterday to leave the hospital due to the fact that discovery refuses to pay but at the same time yesterday I recieved an authorization number. Attached is a pasting of the mail and number.\Dear Sean<br> We have received the preauthorisation request for your hospital stay. We realise there is a lot to arrange before any treatment. This letter will help you to prepare.<br> The authorisation number is ***9."Can someone tell me what is going on. I will be forced to go to the ombudsman or seek legal assistance. Why would they kick me out of hospital when I recieve an autherisation number??? My ID ***"""

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Replies (1)
Discovery Health
Discovery Health's reply26 Oct 2015, 16:01
Official
Hello senekalsean,

Thank you for your comment.

We tried to contact you however you were unable to take our calls. We confirmed that the authorisations have been released and we are in the process of reprocessing your claims. We'll be in contact with feedback shortly.

Please accept our sincerest apologies for the inconvenience this may have caused.

Regards
Arthi