Non-payment of pathologist account by Discovery Health Medical Aid

Ive been a member of Discovery Health Medical Aid for over 5 years and it has been an unpleasant experience. For the first time in 5 years of my membership, I was admitted to hospital for meningitis in November 2018. It took Discovery 2.5 months to firstly pay my hospital bill which they initially refused to pay-quite pathetic since I pay an arm and a leg for medical aid with Discovery. It took both the hospital and myself several emails, constant telephonic enquiries etc just to get some consultant from the claims department to advise us that my doctor's motivation was needed for my hospital bill to be paid.This was never communicated to me in any of my emails directed to Discovery enquiring what was needed for the hospital bill to be paid. All that the *********** consultants were doing was sending me the statement they received from the hospital! Absolutely pathetic! It does not end there. To date, despite my several emails yet again, as well as a complaint lodged on their online portal, Discovery has not paid Lancet Labs for all the blood tests conducted during my stay at hospital. Lancet has emailed their statement to Discovery and so have I over 3 emails, however it has just been ignored. I get the automated reference number but no response to date in over a month! But when it comes to taking your medical aid premium, Discovery is too quick for that. Disproportionate to the pathetic service they provide.Its quite sad that a medical aid service provider like Discovery Health, who is apparently renowned globally, in fact actually provides service of such a low standard. Stop putting yourselves out there as a world class services provider but rather respond to your members correspondence/pleading for feedback. Its the least that Discovery could do for the substantial amounts we pay for medical aid contributions.