Non-payment of medicines

<p>Discovery Health (DH) is *********** and useless. I pay cash for my medicines and claim back from DH. They capture the information on the claim incorrectly, for example eye drops. They also don't pay for a medicine also when they have paid it in the past, due to invoice from pharmacy not being clear, or no clear NAPPI code or ICD-10 code.They say paid early when the one pharmacy doesn't have sufficient stock (script says 120, i got 30 from this first pharmacy) and i go to another pharmacy to get the balance (qty x 90). They now want me to go back to the other pharmacy and cancel the 30 and get it from the second pharmacy. Now who is going to pay fir my 1 hour to sit in traffic and another half an hour at the pharmacy to resolve this. I have had to take time off work twice to resolve all the non payments by DH. I'm in communication with a manager in KZN. But still im experiencing issues. I have now spent more time in man-hours and time and cost than what DH owes me.</p> <p>When you allocate this issue to someone make sure it is not an entry level manager or middle management, as my issues are still not resolved. Get some responsible and accountable manager who can make decisions and who can resolve these issues with no hassles, preferably some senior manager or director. Once again DH are *********** and useless.</p>