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jonkerw J

1 reviews | Active since May 2017

14 Jun 2017, 09:58

Non payment of medical emergency

<p>Mom had heart failure at 3 am. I rushed her to Wilgers Hospital where they tried everything to resucitate her but she passed away after 4 am. Now discovery is refusing to pay her treatment and attempts at saving her life becuase she was not admitted to hospital. who thinks of getting permission to admit your parent when you have her dying on your backseat and rushing to hopsital praying all the time she will live. What is the use of having the medical aid? I dont have that money to pay the hopsital. yet the Hospital has authorisation numbers and verything gets turned down. It was not her fault her heart stopped while she was in bed. And I did not think Ineeded to get permission first from Discoevry to have the hospital try and save her life. What would you do if it was your parent. Ask permission first or try and save her life? But I forgot the management at discovery earns enough to not worry about where they will get the money from to save a parent or child's life</p>

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Replies (2)
Discovery Health
Discovery Health's reply14 Jun 2017, 11:45
Official

Dear wilma-jonker

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Jun 2017, 13:39
Official

Dear wilma-jonker

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team