Non payment of claim

<p>Good day please note I received an email today stating no payment to my specialist Dr SP Rampersadh was made even though a referral number was obtained via sms from discovery stating it was approved and can be used till 28/08/2016 also the approval letter was emailed to me upon my request due to the doctor needing the letter can you advise why I am receiving a shocking email stating no payment will be made the fees are R1100 and I am not paying medical aid to have such *********** service delivered to me I want this sorted out as I have funds and the approval letter with the referral number, someone from discovery needs to contact me asap as I will not tolerate this I have been having numerous problems with discovery as of late and I have been paying cash for most of my babies visits to doctors even though I have been paying from his birth ,discovery is ripping me off I would have saved all this money instead of paying medical aid as my monthly contributions seem to be of no help when I need it even though funds are available. It seems I need to cancel my membership with you people absolutely disgusted with your incompetence. Please refer to sms below from discovery awaiting your response urgently </p> <p> </p> <p>Discovery Health Medical Scheme: Your visit to the specialist (RAMPERSADH S P AND PARTNERS) is approved and will pay from your available Specialist Benefit subject to the limit. Use referral number ********** 8 when you make your appointment: valid 2016-07-29 to 2016-08-28. Call us for a new authorisation number if you are admitted to hospital.</p>