1 reviews | Active since May 2010
NON Payment of account
<p>28 April 2015 I was involved in a motor accident in Durban. I sustained head injuries and was taken to the Emergency Unit of Kingsway Hospital. Attending doctor decided that a CT scan was necessary and sent me to Drs Lake,Smit and Partners. Authorization was obtained from my medical aid Discovery Health, authorization number ********** 123.</p> <p>After more than six months I received a reminder from Drs Lake,Smit and Partners for the outstanding amount of R4 222.30. I contacted Discovery and they said the request for the CT scan was not done by a specialist and I need specialist authorisation and I must obtain a motivation letter from the attending doctor for the reason a CT scan was necessary. I obtained the motivation and sent it to Discovery. I never heard form Discovery Health again I presumed that the account was paid. I’ve emailed both parties numerous times with no reply from either.</p> <p>Now after more than a year Drs Lake,Smit and partners is threatening to hand the account over to their attorneys for collection. I want Discovery Health to pay this account since they gave authorization for the scan but later decided it was not a specialist that requested the scan but a normal doctor at Kingsway Hospital’s Emergency Unit.</p>
Hi Chris22
Thank you for your comment. We’re investigating your query and we’ll contact you shortly.
Regards
Discovery Health Servicing Team
Hi Chris22
Thank you for your comment. We’re investigating your query and we’ll contact you shortly.
Regards
Discovery Health Servicing Team
Dear Chris22
Thank you for speaking to me. We've confirmed that you have been contacted with final feedback on the processing of the claim. Please contact us if your require any further assistance.
Regards
Sirgree
Dear Chris22
Thank you for speaking to me. We've confirmed that you have been contacted with final feedback on the processing of the claim. Please contact us if your require any further assistance.
Regards
Sirgree
