PH
Pamela H

1 reviews | Active since Jul 2017

19 Jul 2017, 02:13

Non Payment

<p>I suffer from hypothyroidism and I need to have blood tests done every 6 months. In February 2017 I had my usual blood tests done. Lancet Laboratories then sent me an account forR 239.10 as Discovery had not covered all the tests. I thought this was a bit strange as I am a member of the Coastal Saver plan. In June 2017 I received an email from Discovery stating that they had paid for my blood tests out of my risk benefit by mistake and I now have to pay Lancet a further R 500. I think this is incredibly unfair as my condition is also a pmb</p>

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Replies (2)
Discovery Health
Discovery Health's reply19 Jul 2017, 10:49
Official

Dear Pamelah31

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 Jul 2017, 14:38
Official

Dear Pamelah31

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team