Non payment

<p>This happens regularly that Doscovery tell me they are going to refund me on a certain date and the payment does not come through on that date. The latest one is 2 amounts for Collins Robert for 853.90 which will be paid into my bank account on 22/10/2016 and I have not received this. Why send these emails out when they are simply not true? I've been told before that this means the payment is "around that date..." but it may take longer. Please will you explain why these claims have ne been paid into my account.</p>