Non-existent service. Stop being robots!

Unprofessional service, with no feedback. I have a claim that needs to be paid out and all i receive from Discovery is automated responses and no real feedback. I have to constantly phone and follow up and promised it will get sorted, however this never happens.The original claim was sent on 3rd June, and apparently the ICD code was incorrect, a new invoice was sent on 11th June and still no feedback, just automated responses and false promises from consultants. I urgently need this resolved!!!!