1 reviews | Active since May 2012
Non existent service
Since placing my mum on Discovery Health it has been nothing but a nightmare to deal with them.
The monthly contributions are debited from my account and as my mom is in her 60's I completed the consent form for me to make enquiries , get authorizations etc.
I have sent this document over 3 times to Discovery and I was yet again told this week that they cannot interact with me as I am not the member.
I needed to arrange authorization for a specialist visit, which could not have been done and now your Twitter account told me this takes 3 days and the DR needs to do it. Had I been able to get this information on Tuesday it would have been done by now, and alas I need to pay cash again for Discovery's inefficiencies.
Can't wait to be rid of them as the service is absolutely appalling
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health Servicing Team
I want to speak to someone senior as this level of service is unacceptable
I want to speak to someone senior as this level of service is unacceptable
YOU ARE NOT UNDERSTANDING MY PROBLEM
HAD I BEEN ASSISTED ON TUESDAY WE COULD HAVE RESOLVED THIS MATTER NOW YOU ARE BASICALLY TELLING ME TO F OOFF AND STILL FOLLOW PROCESS WHEN I TRIED TO AND YOUR OFFICE REFUSED TO HELP ME
THIS IS AN EMERGENCY SPECIALIST VISIT AND OT NEEDS TO HAPPEN TOMORROW
YOU ARE NOT UNDERSTANDING MY PROBLEM
HAD I BEEN ASSISTED ON TUESDAY WE COULD HAVE RESOLVED THIS MATTER NOW YOU ARE BASICALLY TELLING ME TO F OOFF AND STILL FOLLOW PROCESS WHEN I TRIED TO AND YOUR OFFICE REFUSED TO HELP ME
THIS IS AN EMERGENCY SPECIALIST VISIT AND OT NEEDS TO HAPPEN TOMORROW