1 reviews | Active since Aug 2015
Non existent customer service
Once again Discovery who claims to provide excellent customer service fails to provide any customer service! I have been attempting to get updated discovery cards since my child was born in December 2013! To date I still have not received any cards. After the first query I was told to update my address through the online portal as they had delivered it to my old address. This I had already done before my child was born. They promised to send them promptly after acknowledging updated details (MailRef#***#) in February 2015. In July (21) 2015 I again requested cards as I STILL have not received anything. Other than the automated reply (Your reference number is ***) I have not even had a response from Discovery to my latest email.
Thank you for your comment
As discussed telephonically I have requested for your cards to be couriered to you in the next 5 working days, on a Tuesday or Thursday at the address confirmed. I have forwarded this incident to our relevant team to investigate if cards previously posted to you were due to system problems on our side, so that we can avoid any recurrences of this nature.
I would like to take this opportunity to sincerely apologise for the frustration you have experienced in this regard.
Kind regards
Dima
Thank you for your comment
As discussed telephonically I have requested for your cards to be couriered to you in the next 5 working days, on a Tuesday or Thursday at the address confirmed. I have forwarded this incident to our relevant team to investigate if cards previously posted to you were due to system problems on our side, so that we can avoid any recurrences of this nature.
I would like to take this opportunity to sincerely apologise for the frustration you have experienced in this regard.
Kind regards
Dima