Non existent benefit

Seriously disappointing service from you guys once again. This is the third or forth time in the last 5 years that I’m having an issue when trying to make use of the Kids Casualty Benefit. There is literally ALWAYS a problem on your end where your employees don’t advise correctly. Yesterday I was told that this benefit no longer exists yet when I went to view your 2022 brochure it clearly shows that it’s available on all Classic plans. So actually what is the story? Because how can your brochure say one thing and your employees say another? So it’s either your brochure that’s lying or your employees? Which one is it? Last week my daughter was injured and fractured her elbow and now I have to still deal with incompetence? This is actually getting ridiculous now. Please can you explain??? Because if this benefit has all of a sudden been taken away (even though it’s clearly stated on the 2022 brochure) please advise when and where us as members where advised accordingly? You guys are truly so disappointing when it comes to this benefit, honestly this is not ok.