Non Existant service and or replies

Subsequent to speaking to a lady at Discovery, she sent a Consent for 3rd parties to obtain information on behalf of my father who now has Parkinsons , i had my father sign the form giving myself, my sister and brother in law permission to obtain information on his behalf and submitted this to Discovery Health. After not having receivied any information or advices as to whether this instruction had been processed, i again submitted the forms to the consent address recorded on the relevant form on 23rd August 2022. Again i did not receive any reply. I again emailed them on 27th August 2022 and have still received no reply!!!! This is disgusting to say the least. I have also on 2 occasions submitted 2 account claims for which accounts were paid cash to Dr Baschiewitz and Midstream Emergency rooms. I emailed the Invoices again on 23rd August 2022 and followed up again on 27th August 2022. No response has been received from Discovery Health. Again this is shocing and unacceptable. Please sort this mess out!!!!