Non Existant service

Discovery has excellent benefits but the most disgusting customer service. Their staff don't even know the difference between Prescribed Minimum Benefits and Prescribed Medicine.

Don't waste your time phoning the call centre. As soon as the problem is beyond their very limited capability they either dump the call or put you on hold for so long (up to 35 minutes) that you eventually give up and end the call.

Don't even bother with their HealthInfo email address. They don't come back to you.

In fact don't even bother with the executive office because even they cant be bothered to revert.