Non Existant Customer Service

Item: Discovery Health
Rating: 1
Author: Sharon B

I have been trying for almost 2 weeks now to get my 79 year old mother's accounts paid from her oncology benefits and not her MSA. I cannot get through when I try to phone the call centre, hang on for ever only to get cut off. I have also have sent at least 6 emails to various Discovery email addresses and have yet to get a response. SHOCKING Customer Service.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

18 May 2023, 07:12

Dear Sharon B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply18 May 2023, 07:12

Official

Dear Sharon B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

18 May 2023, 13:04

Dear Sharon B

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply18 May 2023, 13:04

Official

Dear Sharon B

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Sharon B's updateReviewer Update

18 May 2023, 13:27

Thank you Discovery for attending to my complaint so quickly. There is still one outstanding claim Ref*** which I would appreciate to be sorted out.

Sharon B's update18 May 2023, 13:27

Reviewer Update

Thank you Discovery for attending to my complaint so quickly. There is still one outstanding claim Ref*** which I would appreciate to be sorted out.