MS
Marissa S
1 reviews | Active since Feb 2010
03 Mar 2015, 18:10
Non delivery of prescription meds AGAIN!!
I placed a refill order of a script on 23.02.2015. Their supposed turnaround is 48 to 72 hrs, I have to date not received my chronic medication after speaking to three different individuals all promising me delivery. I have however received the receipt that they have billed me for it?? I have not had medication to prevent hypertension in my brain for five days and it seems that the pharmacists at Discovery once again could care less. This is the second time this has happened.
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Discovery Health's replyOfficial
04 Mar 2015, 12:19Hello Marissas,
Thank you for your comment.
I would like to sincerely apologise for the manner in which your query was handled and the inconvenience experienced. I confirmed that the MedXpress team have been in contact this morning to assist with having your medicines delivered during the course of today. They will be in touch to confirm the delivery later on today.
You are welcome to contact us should you require any further assistance.
Kind regards
Rishana
Thank you for your comment.
I would like to sincerely apologise for the manner in which your query was handled and the inconvenience experienced. I confirmed that the MedXpress team have been in contact this morning to assist with having your medicines delivered during the course of today. They will be in touch to confirm the delivery later on today.
You are welcome to contact us should you require any further assistance.
Kind regards
Rishana
Discovery Health's reply04 Mar 2015, 12:19
Official
Hello Marissas,
Thank you for your comment.
I would like to sincerely apologise for the manner in which your query was handled and the inconvenience experienced. I confirmed that the MedXpress team have been in contact this morning to assist with having your medicines delivered during the course of today. They will be in touch to confirm the delivery later on today.
You are welcome to contact us should you require any further assistance.
Kind regards
Rishana
Thank you for your comment.
I would like to sincerely apologise for the manner in which your query was handled and the inconvenience experienced. I confirmed that the MedXpress team have been in contact this morning to assist with having your medicines delivered during the course of today. They will be in touch to confirm the delivery later on today.
You are welcome to contact us should you require any further assistance.
Kind regards
Rishana