Non Debit of Medical Aid Premium

I have been a member with Discovery Medical Aid for over 5 years. My debit order has been going off successfully for the last 5 years until Dec 2017. In Dec 2017 I app**** for a Vitality Membership. A consultant had contacted me and concluded the sale. In the meantime, it seems taht the respectove consultant has changed soemthing that has affected the debit order instruction.

On the 2nd Jan 2018, I received SMS for all my debit orders taht goes off my bank acount and noted that Discovery had not made a debit. I sent a online request for a Discovery consultant to contact me, and a consultant did call me onthe 3rd Jan 2018. I was driving, but provided him with my ID Number. To my surprise I was told that the debit instruction was made on the 30 Dec 2017 and it was rejected. I requested that the consultant makes enquiries with the reasons for the rejection. On the 4th January 2018, my most horrible journey of bad customer service commenced. A consulant by the name of Sashnee Francis called me, I detailed my complaint. I was then referred to her superior by the name of Nicki Khoza. I had no really feedback. Then called again the next day and got through a Thulani, who once again listened to my complaint but referred to me a Veloshnee Perumal. I being promised to be contacted. In the meantime, I have received SMS saying my Medical Aid has been suspended . I received an email to rate Discovery - which I did rate as bad service. Then I call ed onthe 10 Jan 2018 - spoke to a Thembi who promised to call me back- still no feedback. Called agaon the same day and got through a Apiwah, I once agaon expalined myself and was promised taht I would be called by Friday 12th Jan 2018 to advise of the debit order has been sent tp bank. I had my bank contacted whislt I was on calls witjh Discovery consultants , where the bank has confirmed that there was no debit instruction received from Discovery. I also went personaly to my bank on Saturday 9th Jan 2018, where the teller advsied that there is no instruction from Discovery. I subsequently received a call froma Ryan ( Relationship Manager Discovery) who called me to enquire on my rating that I gave to Discovety. By this time after explaining to all teh above consultants had to rpeat my complaint. Was told that a debit order would be put through again. To date still no debit to my bank. I confirm that there is more than sufficeint funds in my account and I am prepared to prove this. I have sent 3 emails to Veloshnee Perumal the consultant in Durban as she gave me the contact as - ********** - Reference ********** 472- still no feedback. With all the frustration of such bad service I requested the Vitality Membership be cancelled. I received an email on Vitality and was surprised to see the errors on my Account Details. I called again today ( 12 Jan 2018) and got through a consultant by the name of Tazz - once again repeated myself . To my surprise all the other consultants did not advise me that they have my Benefit To be Paid Account incorrect as well. I confirm I only have one Bank Account . I was then referred to a Claudia Naidoo - Reference No ********** 417 - I expalined myself again. It is really disturbing that Discovery claimsto be a reputable business , yet such bad customer service. In the menatime, I am receiving SMS's daily to advise that my Medical Aid has been suspended. This is a Discovery's fault and no one wants to admit and no one comes back to find a solution to this. I am been placed in the most dangerous situation- without a medical aid. I urgently request that this be resolved before taking further steps.