Non Contactable

I have been trying to contact Discovery Health on behalf of my mum regarding her medical aid debit order. I have used all channels, call centre, whatsapp, email etc. All I get is bots trying to assist me. I need to speak to a human being. Can you stop using bots to deal with issues. Older age people don't have access to the app hence need assistance. Do you only cater for the younger generation that can use technology more easily?