Non Compliant and *********** - 5 months to activate and then *****!

<p>I app**** for medical aid for my mom KeyCare Plus - which works on salary bands. my mom does not work which would put her in the lowest bracket - firstly discovery tried to get out of this by saying they must use my salary - but the policy is based on the main member and not the premium payer, this was in January - finally they said okay - they then asked my mom to go for medicals which she did, again this was in January, dealt with Eunice an idiot in the call centre - apparently they couldnt make out my doctors hand writing but instead of them telling me this i had to follow up constantly and go back and forth to my doctor - then spoke to Itumeleng was told that the premium would be R1000 and something i said no, it should be R290 - i spoke to another *********** Team Leader Safora who ive emailed countless times with no response, ive emailed the call centre manager Jack no reply - ive been to century city and spoke to Raymor still nothing, i was told the assessors will only relook at this if my mom signs the document which says the premium is over R1000, we got an affidavit as requested stating that my mom does not work and does not have a bank account. ive said countless times that if the premium is more than the R290 i will not accept it, 5 months later they activate the policy and a debit order went off my account this morning for R1200 - what did you not understand? ive asked for the call recordings - waiting 2 weeks nothing. i am not sure what they are trying to hide as i know they have been non compliant and ********. called the call centre this morning and spoke to Samantha who decided to cut the call while i was speaking - bunch of marons!!!! is there anyone that has a brain at this company and can take accountability and responsibility - i want the recordings and i am going to take this to the insurance ombudsman - pathetic service!</p>