Non-Compliance
<p>On July 5th I submitted proof of payment to Discovery as I have cancelled my Debit Order on the account and requested them to appropriatte and allocate the payment as per the previous month.</p> <p>Exactly the same email format with proof of payment etc. On Friday 07 July I received a notiifcation saying that my benefits have been suspended on both Vitality and Medical Aid???</p> <p>This is after I have sent them in total of 8 emails confirming payment, with the attached proof of payments, and received a system generated responce from them. On receipt of the email (Suspension) i rep****, and attached again the paper trail and requested immidiatte action and allocation.</p> <p>To date, nothing was done nor did anyone respond and / or reply to the emails sent.</p> <p>This is poor customer service for such a huge organisation, and it seems that the service level has dropped significantly!!</p>
Dear chris-heunis
We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
Dear chris-heunis
We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
Dear chris-heunis
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
Dear chris-heunis
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
Thank you for the feedback and the call.
Im very dissapointed in the fact that I had no medical cover for almost 6 days as ANYTHING could have happened where I ended up in Hospital and would have been refused adimission due to incompetence from such a huge entity as Discovery Health. You are certainly not the cheapest of medical aids, and promote yourselves by the Vitalities, and the Parkruns, yet we as members need re-assurance that MEDICAL COVER is there when we need it. Not your fancy little browny points, as that is a waist when you end up in hospital!!!
Thank you for the feedback and the call.
Im very dissapointed in the fact that I had no medical cover for almost 6 days as ANYTHING could have happened where I ended up in Hospital and would have been refused adimission due to incompetence from such a huge entity as Discovery Health. You are certainly not the cheapest of medical aids, and promote yourselves by the Vitalities, and the Parkruns, yet we as members need re-assurance that MEDICAL COVER is there when we need it. Not your fancy little browny points, as that is a waist when you end up in hospital!!!