Nokubonga is a star!

Following a short stay in hospital, I had a problem with an unpaid account, with the practitioner wanting me to pay them direct, but the supposed date of service was outside my hospital stay dates. I got on to Discovery by phone and spoke to Nokubonga who phoned the practitioner twice while I held on, then followed up further and phomed me the next day to say the problem was resolved and no payment was needed.

This was the best service I have ever had from a call centre, any where, ever! Nokubongo was knowledgeable, kind, polite, helpful, let me know what she was doing, apologised (unnecessarily) for my having to hold on and just the best possible example of what customer service should be.

I hope Discovery realise what a gem they have in Nokubonga and look after her in this difficult time of Covid-19.