1 reviews | Active since Nov 2017
Nobody answering - after 2 more than to hrs calling
G” day Complaints. Discovery customer service I would like to express . I have Dementia & some “ portion of Parkinson’s ( shaking ) I’m on chronic medication .
Retried On 2 separate times today . Together holding d for more than 2 hrs in total . Eventually I gave up . My utter frustration trying to get through to any agent to day being Monday . Seeing I have lots of chronic meds . I even tried chronic line on the second attempt . .
all it says Agent will be with you shortly .
I need an urgent extension on my meds . For main main member As well my self .
Seeing I’m leaving to go overseas until 14 th June . I was advised by my pharmacy on late Friday afternoon to call discovery
As I could nt collect my current meds month supply of multiple different meds . Due to the time line . Which incl for daily seizures as well . I would appreciate it if someone from complaints can urgently call me back on this in the n ct 30 min .
Im leaving to go to the pharmacy in the hope . That when I arrive . By then discovery has contacted me . I’m the “SECOND Member “ The call made at me made Mr
I cannot handle stress@ all CMPSTD is another diagnosis
Regards
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Discovery Health Servicing Team
Discovery Health Servicing Team
Thank you for replying .
It’s a pity that your telephone prompter did not indicate that there was a problem with . All of the Discovery computer from Sunday to Tuesday morning .
Therefore I apologise for the bad rating .
If Hello Petter support will . Take into account that it was not intentional . That client didn’t know about your all system being down for over 2 day .
Pls change the rating to a 5 star pls .
As a 2 star in the case would be imungair
Thank you
Thank you for replying .
It’s a pity that your telephone prompter did not indicate that there was a problem with . All of the Discovery computer from Sunday to Tuesday morning .
Therefore I apologise for the bad rating .
If Hello Petter support will . Take into account that it was not intentional . That client didn’t know about your all system being down for over 2 day .
Pls change the rating to a 5 star pls .
As a 2 star in the case would be imungair
Thank you
Regards
Regards