1 reviews | Active since Nov 2014
No Words Can Explain the level of service I am recieving
<p>Good day </p> <p> </p> <p>I went to the Gyne on the 3rd March 2017 and had to pay in which I did no problem but it has been over 2 weeks of waiting to be refunded from dicovery health for the amount I had to pay in. I called on monday and got told they thought it was a duplicate no one tried to call me about this and if they did and I missed a call they didnt bother to leave a voice message. That is issue one Discovery does notrefund clients and they state. </p> <p> </p> <p>Issue two when I was at the gyne he did a pap smear aswel as test for the HPV Virus I asked vitality where my points are for that and I get told oh it was not on the invoice. So you telling me the Dr I went to see can do so much and bill a person for it but does not use the medical codes????</p> <p> </p> <p>Hopefully someone contacts me in this regard...</p> <p> </p>
Dear Jenny18
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Jenny18
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Jenny18
We have been in touch with you to answer your comments. We have also sent you an email.
Regards
Discovery Health Servicing Team
Dear Jenny18
We have been in touch with you to answer your comments. We have also sent you an email.
Regards
Discovery Health Servicing Team
Please be advised that payment still has not come through.
Please could you advise me as to what the delay is or what the story is as I have received two different stories?
Mikella called me on Monday 20 March 2017 telling me payment was processed on the 18th March 2017 and that it should be in my account by that evening if not then by the 21st March 2017 and that if I would like I could contact my bank which I did but they saw no payments to be received into my account.
Yesterday (22nd March 2017) I received a call from another gentleman I can not remember his name telling me payment was Processed on the 20th March 2017 and that it should be in my account by Midnight last night (22nd March 2017) I checked my accounts this morning (23rd March 2017) and still no payment.
I am becoming very frustrated as I originally submitted my Claim for the 3rd March 2017 of the amount of R650.00 on the 7th March 2017 and it has now been exactly 2 weeks and 2 days and I still have not had my money paid to me. I will also be taking this up with my company and NMG whom forces me to use Discovery Health. I have been a member of this medical aid for a good couple of year and have never had a problem with regards to paying me out for a claim until now.
Please be advised that payment still has not come through.
Please could you advise me as to what the delay is or what the story is as I have received two different stories?
Mikella called me on Monday 20 March 2017 telling me payment was processed on the 18th March 2017 and that it should be in my account by that evening if not then by the 21st March 2017 and that if I would like I could contact my bank which I did but they saw no payments to be received into my account.
Yesterday (22nd March 2017) I received a call from another gentleman I can not remember his name telling me payment was Processed on the 20th March 2017 and that it should be in my account by Midnight last night (22nd March 2017) I checked my accounts this morning (23rd March 2017) and still no payment.
I am becoming very frustrated as I originally submitted my Claim for the 3rd March 2017 of the amount of R650.00 on the 7th March 2017 and it has now been exactly 2 weeks and 2 days and I still have not had my money paid to me. I will also be taking this up with my company and NMG whom forces me to use Discovery Health. I have been a member of this medical aid for a good couple of year and have never had a problem with regards to paying me out for a claim until now.
Dear Jenny18
We have sent you an email notification to answer your comments. Thank you for your feedback and advising your query was resolved. We apologise for any delay.
Regards
Discovery Health Servicing Team
Dear Jenny18
We have sent you an email notification to answer your comments. Thank you for your feedback and advising your query was resolved. We apologise for any delay.
Regards
Discovery Health Servicing Team