No way to treat a new customer

<p>Being a new customer from 01 September 2016, I made an dentist appointment for 17 November 216, I did see the dentist and he repaired my broken tooth and gave me a script for antibiotics. My contract with Discovery states that I have no late joiner penalty or waiting periods attached. I am on a Essential Comprehensive package, which I should add nearly costs me R4000 per month........</p> <p>Now I get an email from the Dentist that Discovery will not pay for this appointment, too make the situation worse the pharmacy states that they can not give me the antibiotics due to my funds being not available.......??? </p> <p>Please explain to me if this is the type of service that Discovery is giving to customers, should I rather join another medical aid ?</p>