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iain.hickman iain.hickman

1 reviews | Active since Mar 2017

28 Mar 2024, 09:04

No way to prevent increase of SPG, so co-payments have to be paid twice

I have a plan with an MSA, SPG and ATB. During my MSA, co-payments, etc go directly off against my MSA, but don't contribute towards the annual threshold, which has the effect of increasing the SPG. So I pay once for the co-payment from my MSA, and then again when trying to get through the SPG. I have discussed this with Discovery, and they say I must ask the medexpress chemist to not put through the co-payments. But I have stood with the chemist, it is not possible, once you submit the claim to Discovery they deduct the full amount, i.e. it is impossible to pay the co-payment by cash. By doing this, Discovery charges you twice for the same thing. Discovery has not been able to provide a solution for this, and continue taking my money twice.

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Replies (5)
Discovery Health
Discovery Health's reply28 Mar 2024, 10:45
Official
Dear Iain H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Apr 2024, 15:08
Official
Dear Iain H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

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iain.hickman iain.hickman's update05 Apr 2024, 08:18
Reviewer Update
Thx for getting ack to me. but as discussed, the response of "that is how the system works is not satisfactory". If I have a spreadsheet I use to calculate my domestic workers salary, and it double deducts UIF, I can't just say "that's how the system works".
As promised by you, please send me the forms to log a dispute which I have not yet received.
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iain.hickman iain.hickman's update05 Apr 2024, 08:20
Reviewer Update
Apologies, I see the email did come through last night, I will complete the document.
Discovery Health
Discovery Health's reply05 Apr 2024, 14:10
Official
Dear Iain H

Thank you so much for taking the time to give us your feedback. 
   
Regards 
Discovery Health Servicing Team