No way to pay

When a debit order does not go through, there is no way to fix the situation on either the Discovery app or online, as the "system" is waiting to confirm whether the debit order has gone through yet. So, it puts your benefits on hold, but says your account status is fine. So, now you have no cover, no way to fix the debit order, and your phone number DOES NOT WORK, and response to an email takes days. In this time of health crisis, this is the worst experience possible, and I regret that I chose Discovery so very, very much. I mean, to not even have the capacity to give service when a client wants to throw money at you, must be reaching rock bottom and starting to dig with regards to client care. I am on HelloPeter because I know at least someone may, touch wood, contact me before one of us gets sick.