1 reviews | Active since Jul 2016
No way of helping!!!!!!!!
<p>I have been a member of Discovery Health for 10 years and now that I really need their assistance, they don't want to assist!! I have been diagnosed with chronic endometriosis and now I need to drink pills every month for the rest of my life (wich is CHRONIC) that costs me R350.00 every single month. I phoned to ask for assistance in helping me to pay the R350.00 or even just half of that. But NO!!!!!! Sorry, they say it's not on the chronic medicational list........there is no way they can help me. </p>
Dear elaine-lotter
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear elaine-lotter
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear elaine-lotter
We’ve just sent you final feedback by email. Please contact us if you have any other queries.
Regards
Discovery Health Servicing Team
Dear elaine-lotter
We’ve just sent you final feedback by email. Please contact us if you have any other queries.
Regards
Discovery Health Servicing Team
Today I received a letter stating that they still won't pay the R350.00 for my chronic medication because my endometriosis is not on their chronic list or their PMB (Prescribed Minimum Benefit) as they call it. Discovery I think you should update that list of yours because Endometriosis is a very common chronic illness that's happening to more and more women every day. The lady that helped me with this query was very helpful and well mannered, for her (unfortunately I cannot remember her name, from the chronic department) I say thank you. But unfortunately, I will not change my star rating.
Today I received a letter stating that they still won't pay the R350.00 for my chronic medication because my endometriosis is not on their chronic list or their PMB (Prescribed Minimum Benefit) as they call it. Discovery I think you should update that list of yours because Endometriosis is a very common chronic illness that's happening to more and more women every day. The lady that helped me with this query was very helpful and well mannered, for her (unfortunately I cannot remember her name, from the chronic department) I say thank you. But unfortunately, I will not change my star rating.
Don't get me wrong, I am not saying Discovery is a bad company. I never had problems with them up to now. I just think that they should update that list of theirs. And see where they can assist in helping people like me that can't afford the highest medical plan of theirs.
Don't get me wrong, I am not saying Discovery is a bad company. I never had problems with them up to now. I just think that they should update that list of theirs. And see where they can assist in helping people like me that can't afford the highest medical plan of theirs.
Dear elaine-lotter
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear elaine-lotter
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team