No warm welcome to new members

I took up Medical Aid for my mother during the month of September last year and still -to -date awaiting for Welcome Package & Card. We phoned three times already and been told to wait for 6 weeks of which it is longer over due.<br> <br> We can not wait any longer for such empty promises mean while premiums are taken every month from my bank. How do we trust Discovery Health with our lives if they can fail something I believe is an entry to welcome new clients.