No Value for Customer relations.

I owed discovery medical savings I used up before I moved on to another medical and we agreed on a payment plan. I forgot to make payment one of the months and instead of giving me a courtesy call to remind me or ask me about the payment, I was handed over to lawyers and credit bureas. If that wasn't enough..this so called collection company doesn't even tell me that I am now supposed to pay the remaining balance to them instead of Discovery and as a result, they charge me interest when I haven't even defaulted. I am so frustrated. This is not how customers should be treated, at all. This gas really left a bad taste in my mouth.