AM
Awonke M

1 reviews | Active since Jan 2019

15 Jan 2019, 15:29

No Trauma support for Trauma from Discovery!

My partner was involved in car accident on 21 December 2018 whilst driving my car, the trauma I had experienced was beyond me, the thought of losing my partner and the loss of my car was so surreal.

I seek help and contacted Discovery trauma call centre and was NOT HELPED! instead the call was dropped. I have not been able to put this past me, I was away from home, and here, a company I am paying monthly decides not to care.

I have not received any help, there was never a follow up. If I could, I would cancel my medical aid but pity the time to so has lapsed.

I am disappointed and wish I have never signed up with you guys. I cannot believe in the time of need, December period where accident rates increases, that is when you careless to attend to your customers.

0
Replies (3)
Discovery Health
Discovery Health's reply16 Jan 2019, 08:55
Official
Dear awonke-mdzinwa

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply17 Jan 2019, 14:39
Official
 Dear a wonke-mdzinwa  Please check your emails for feedback from us. 
Regards
 Discovery Health Servicing Team 


 

AM
Awonke M's update29 Jan 2019, 13:27
Reviewer Update
It will be appreciated if I don't wait longer now that I have provided you with the information you needed!