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Meg M

1 reviews | Active since Mar 2009

14 Sept 2015, 13:11

No Team Work, No understanding.

How many times does one have to deal with a different person at Discovery health, start your story all over again and still have no comprehension as to what has happened and have no idea that when you fix something on a suppliers side that you have to fix it on the client/patients side too!! <br> So over *********** service from Client services and then you are still not allowed to have any escalation and have someone with some authority actually try and sort out what you think might be a small issue to you and you have no idea that it is a big issue to a client. How many phone calls and and what cost to sort out an issue!!<br> Last Reference number :-WRefNo#***#- -MailRef#***#<br>

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Replies (1)
Discovery Health
Discovery Health's reply14 Sept 2015, 15:18
Official
Hello cross001,

Thank you for your comment.

As discussed I have provided clarity on your concerns raised. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to ensure it does not occur going forward.

Thank you for allowing me to assist with your query.

Regards
Jashvir