ND
Nico D
1 reviews | Active since Feb 2014
08 Sept 2015, 15:36
No SMS to order medication
Hi,<br> <br> My wife tried to submit an order for a repeat script this morning via the web.<br> <br> The response was that an SMS will be sent before the order can be finalised<br> <br> Still waiting for the SMS.<br> <br> Will have to go to the local pharmacy now <br> <br> Joined Discovery for the convenience of having medication delivered. <br> <br> This is the second time trying to use the Discovery system to get medication, and the second time it fails :(<br> <br> Previous time it took a very long telephone call to get the issue sorted. Not going to call again.<br>
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Discovery Health's replyOfficial
08 Sept 2015, 16:43Hello Kaspaas123,
Thank you for your comment.
The MedXpress service was implemented to help our members in being able to get their chronic and acute medication through a more convenient process. Using designated service providers helps medical schemes to make sure you get appropriate treatment at a rate that is also affordable for the medical scheme over the long term. This is part of managed healthcare, to manage conditions in a cost-effective and clinically appropriate manner by applying certain conditions. We've confirmed that the Team has been in contact with you and provided clarity on the concerns you raised.
Regards
Bruce
Thank you for your comment.
The MedXpress service was implemented to help our members in being able to get their chronic and acute medication through a more convenient process. Using designated service providers helps medical schemes to make sure you get appropriate treatment at a rate that is also affordable for the medical scheme over the long term. This is part of managed healthcare, to manage conditions in a cost-effective and clinically appropriate manner by applying certain conditions. We've confirmed that the Team has been in contact with you and provided clarity on the concerns you raised.
Regards
Bruce
Discovery Health's reply08 Sept 2015, 16:43
Official
Hello Kaspaas123,
Thank you for your comment.
The MedXpress service was implemented to help our members in being able to get their chronic and acute medication through a more convenient process. Using designated service providers helps medical schemes to make sure you get appropriate treatment at a rate that is also affordable for the medical scheme over the long term. This is part of managed healthcare, to manage conditions in a cost-effective and clinically appropriate manner by applying certain conditions. We've confirmed that the Team has been in contact with you and provided clarity on the concerns you raised.
Regards
Bruce
Thank you for your comment.
The MedXpress service was implemented to help our members in being able to get their chronic and acute medication through a more convenient process. Using designated service providers helps medical schemes to make sure you get appropriate treatment at a rate that is also affordable for the medical scheme over the long term. This is part of managed healthcare, to manage conditions in a cost-effective and clinically appropriate manner by applying certain conditions. We've confirmed that the Team has been in contact with you and provided clarity on the concerns you raised.
Regards
Bruce