No service!!!! *****ulent rejections for valid claims

Why is Discovery: 1) yet again rejecting smart plan GP claims with invalid rejection reasons, due to system faults (7177****1)? This happened in 2023 and in 2022 as well!! 2) 20% of calls made to the main Discovery contact number fails completely? 2) 50% of calls made to the main Discovery contact number don't have any audio? 3) 20% of calls made to the main Discovery contact number fails voice authentication as the system never plays a tone to start recording your voice phrase? 4) 30% of calls made to the main Discovery contact number randomly disconnects within a call while speaking to an agent? 5) taking 3 days to process a treatment plan change for chronic conditions? 6) ignoring motivational documentation, including blood results, supp**** alongside CIB medication changes? 7) MedXpress taking 3 days to load a script, when it should be taking 2 hours?